Roblox Help Guide
How to Recover a Hacked Roblox Account
“Locked out or hacked? Here is how to get your account back and keep it safe.”
Last Updated: June 2026
Finding out you cannot log in to Roblox, or that someone has changed your password, is a horrible feeling. Take a breath, because most of the time you can get your account back.
If your password, Robux, or items suddenly changed, your account was most likely hacked. It happens to lots of players, and it is not your fault.
The good news is that Roblox has a built-in way to reset your password and get you back in, and a support team to help if that does not work.
This is also a great moment to grab a parent or a trusted adult, since they can help you reset things and keep your account safe afterwards.
Well, here is exactly how to recover a hacked Roblox account, step by step, and how to lock it down so it does not happen again.
The Quick Answer
To recover a hacked Roblox account, go to the login page and press Forgot Password or Username? Enter the email or phone number on the account to get a reset link or code, then set a brand-new password. If you have no email or phone on the account, contact Roblox Support to prove you own it. Once you are back in, turn on 2-Step Verification so it cannot happen again.
How to Recover a Hacked Roblox Account
1
Stay calm and act quickly
The faster you act, the better your chances, so try this as soon as you notice something is wrong.
– First, just try to log in normally, since sometimes you are still signed in on one of your devices
– If you are still logged in anywhere, go straight to your password settings and change your password right away
– Ask a parent or trusted adult to help, especially if there was real money or Robux on the account
2
Reset your password by email
If you are locked out, the main way back in is the password reset, which uses the email on your account.
– On the Roblox login page, press “Forgot Password or Username?” to open the Account Recovery page
– Type in the email address linked to your account and press Submit
– Open the email from Roblox, press the reset button, and choose a new password (check your spam folder if you do not see it)
3
No email? Use your phone number
If there is no email on the account but you added a phone number, you can reset using that instead.
– On the Account Recovery page, switch to the Phone option
– Pick your country code, enter your phone number, and Roblox will text you a 6-digit code
– Type that code in to prove it is you, then set your new password
4
No email or phone? Contact Roblox Support
If the account never had an email or phone added, the reset cannot work, and the safe route is to ask Roblox for help.
– Go to the Roblox Support page and choose the “Account Hacked or Can’t Log In” reason
– Give as much proof as you can that the account is yours, like the account creation date, past passwords, or receipts for any purchases
– A grown-up should fill this in, because Support may need an email address and details to reply to
5
Clean your device and pick a strong new password
Before you settle back in, make sure the thing that let the hacker in is gone for good.
– Run a full virus scan, since many hacks come from a downloaded program or a fake “free Robux” website
– Never go back to the site or app that asked for your password, and do not download “Robux generators”
– Choose a new password that is long and unique, not your username, birthday, or anything easy to guess
6
Lock it down and keep it safe
Now make your account much harder to break into, so this is the last time you have to do all this.
– Turn on 2-Step Verification in Settings > Security so a code is needed to log in (you can also get your account verified for extra safety)
– Sign out of other devices, then check for damage like a changed avatar, missing items, or new friends you did not add
– Never share your password, login codes, or backup codes with anyone, even someone who says they are a friend or a Roblox helper, and feel free to ask a trusted adult if you are unsure
Hacked Account FAQ
How do I recover a hacked Roblox account?
Go to the Roblox login page, press “Forgot Password or Username?”, and reset your password using the email or phone number on the account. If you have neither, contact Roblox Support and prove you own the account, then turn on 2-Step Verification once you are back in.
Can I get my account back without the email or password?
Only by contacting Roblox Support and proving you own it. Recovery is tied to the email or phone on the account, so give details like the creation date, old passwords, or purchase receipts. No app, website, or “recovery tool” can do this, and any that asks for your password is a scam.
How did my Roblox account get hacked?
Most accounts are taken after someone types their password into a fake “free Robux” site, downloads a cheat program, or shares their login with a “friend”. Real Roblox staff will never ask for your password, so never type it anywhere except the real roblox.com login page.
How do I stop my account from being hacked again?
Turn on 2-Step Verification in Settings > Security, use a long password you do not use anywhere else, and never share your password or login codes. You can also add verification to make your account safer.
Roblox will not let me reset my password, what now?
That usually means there is no email or phone on the account, or it was changed by the hacker. Check your spam folder first, and if the reset still will not work, contact Roblox Support with proof of ownership and ask a parent or trusted adult to help.
My account is gone for good, can I make a new one?
If Support cannot recover it, you can start fresh with a new account. A safe username helps, so you can use our free username generator for ideas, and set up 2-Step Verification on the new account right away.
Stay safe out there
Getting hacked is scary, but it is usually fixable, and the best protection is 2-Step Verification plus never sharing your password. For the official reset and a support form, use Roblox’s own Help Center, and only ever log in on the real roblox.com.